Headshot of Susan Pomfret, RICP

Susan Pomfret, RICP

Senior VP, HECM Lending Division

NMLS #1253876

5 Austin Ave, Unit 1
Greenville, RI 02828
(401) 595-7300 (401) 595-7300
[email protected]
Specializes in



About Susan

Senior Vice President of HECM Lending Division

Senior Vice President of HECM Lending Division, Susan Pomfret has over 25 years in the mortgage industry. Susan became one of the first to originate a HECM in 1989 in RI as part of the FHA Pilot Program. Due to her extensive knowledge and expertise, she has become a familiar and respected face in the senior community. Under Susan's leadership, CrossCountry Mortgage has more than doubled their HECM loan origination in 2018.

Susan has served as a Former Board of Directors member for the Senior Agenda Coalition, was a member of the RI chapter for the Alzheimer's Association and Meals on Wheels, and co-founded of the RI chapter of the National Aging in Place Council. In addition, she has volunteered with numerous industry trade organizations and the National Reverse Mortgage Lenders Association (NRMLA).

Susan continued to display support for issues surrounding senior citizens by joining the State and Local Issues subcommittee and lobbying at the RI State House. She has participated in numerous rallies and testified on behalf of various senior bills and issues, including on Capitol Hill in Washington. Aside from her participation and volunteer hours, Susan is published in various local and national mortgage industry publications and was chosen to attend and cover the 2005 and 2015 invitation-only White House Conference on Aging (WHCOA) in Boston, MA. Due to her passion for assisting seniors, she recently received her Certificate in Gerontology from Roger Williams University.


Recent Posts and Articles

  • old couple financing

    The Retirement Income Options That Deserve a Closer Look

    Mortgages that allow homeowners to tap into their home equity are too often overlooked when planning for retirement. Why? Too many people just don’t understand them.

  • couple celebrates and hugs in new kitchen

    Aging in Style: HECM for Purchase

    Borrowers are realizing the benefits of using a HECM for Purchase and how they can improve their retirement and live a more financially stress-free retirement. See what you need to know about HECM for Purchase with and WPRI's The Rhode Show.

  • man painting at home

    Aging in Place: HECM and Home Modifications

    Susan joins WPRI's The Rhode Show to explain Home Equity Conversion Mortgages and why many older adults prefer to Age in Place in their own home, especially during these uncertain times. With a HECM, they can do just that! 

  • man in wheelchair with dog

    Aging in Style: All About HECM

    Susan joins WPRI's The Rhode Show to explain Home Equity Conversion Mortgages and how they've become more popular than ever. Learn more why assessing wealth can reduce the risk of running out of money in investment portfolios by utilizing home equity in down markets.

What are the Benefits of a HECM Loan?

With a CrossCountry Mortgage HECM you can:

  • Stay in your home — you don’t need to sell it to access your funds.
  • Choose an adjustable or fixed-rate loan.
  • Receive funds from an adjustable-rate mortgage as a line of credit with a growth factor, lump sum, monthly payment, or a combination.
  • Make the equity you’ve built up over years of mortgage payments work for you.
  • Maintain or establish financial self-reliance. 


Helping your home financing process go smoothly.

  • There are some major milestones on your road to a HECM. As your loan officer, I’ll be with you every step of the way to make sure you understand each one and get through them quickly.

  • How much will your mortgage payment be? How much can you save if you refinance? Is it better to buy than rent? Use these online calculators to crunch the numbers and see for yourself.

  • Take a look at some of the common questions and answers regarding a HECM loan.

  • Before you explore the endless options of home financing, some preparation is in order. Planning ahead for your mortgage is the key to an easier and more successful home financing process.

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Send me a message below or give me a call at (401) 595-7300