CrossCountry Mortgage understands the need to offer our branches real-time support, which is why we created CCM Assist. This program will offer Branch Managers a single point of contact for any questions, concerns, and inquiries anytime support is needed!
Why is this program a benefit?
Often times branches need an answer or need support as fast as possible, and CCM Assist is designed for those occasions. The goal is to facilitate a clear line of communication in a timely manner.
Who is the main point of contact for the program?
Mike Biel is our Branch Relations Manager and your CCM Assist liaison. Mike began working with CCM when we opened for business in 2003. He worked as a Loan Originator for several years and then opened a branch with the company in 2007. His branch was a Top 10 Producing Branch through 2015. Having worked as a Loan Officer and Branch Manager, Mike will be able to relate with the day-to-day ongoing needs and solutions you currently face as a Branch Manager with CrossCountry Mortgage.
How will this process work?
Think of this program as "roadside assistance" - when you need immediate support and don't have time to wait for a call from a specific department, CCM Assist is your go-to. Just call, email, or text Mike, and he will provide the support you need within minutes. This program also provides an additional layer of support by establishing a resource and sounding board for new ideas that encourage continual growth.