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Good or Simply the Best?

DC Aiken

  • Modified 3, October, 2025
  • Created 3, October, 2025
  • 4 min read

Choosing the Right Loan Officer

This week’s inspiration comes from Tina Turner’s 1989 anthem Simply the Best. The message resonates well beyond music, especially when applied to one of life’s biggest financial decisions: choosing the right loan officer.

For most families, purchasing a home is the largest investment they will ever make. Buyers spend hours researching neighborhoods, comparing schools, and evaluating property taxes. Yet the person guiding the mortgage process—the loan officer—is often treated as an afterthought. That oversight can be costly. Just as in business and sports, there is a stark difference between being good and being the best.

Consider smartphones. Samsung makes excellent devices—sleek, reliable, and equipped with industry-leading cameras. But Apple didn’t just build a better phone; it redefined communication, reshaped work, and created a culture. That leap from good to transformational is the same distinction homebuyers should demand when selecting their loan officer.

A good loan officer will help you secure financing, quote rates, and manage paperwork, but the best loan officers do more: they anticipate challenges before they arise, align mortgage terms with a family’s broader financial goals, and bring a market perspective forged through years—sometimes decades—of experience.

This matters because today’s housing market is both competitive and complex: structuring offers that succeed in multiple-bid situations, designing financing strategies that maximize affordability, and guiding borrowers through volatile rate environments all require more than basic service. They require strategy. And in a fast-moving market like Metro Atlanta, accessibility is critical. Questions rarely follow a nine-to-five schedule; the best professionals are available when decisions cannot wait.

Fortunately, consumers now have ways to evaluate loan officers beyond word-of-mouth. Production history, verified client reviews, and satisfaction scores on platforms like Google Reviews and Zillow provide transparency. Instead of relying solely on “a friend in the business,” buyers should ask whether their loan officer closes one or two loans a month—or consistently guides dozens of families through the process with a proven track record.

Yes, interest rates matter. But focusing only on rates misses the larger picture. What matters most is how the loan is structured to support a family’s finances at closing and beyond. Every household’s situation is unique. The best loan officers recognize this and design personalized strategies that strengthen long-term financial stability.

Buying a home is not just about loan approval. It is about positioning yourself to succeed in today’s market and tomorrow’s economy. When the stakes are this high, the choice is clear: do you want good, or do you want Simply the Best?

DC Aiken is Senior Vice President of Lending for CrossCountry Mortgage, NMLS # 658790. For more insights, you can subscribe to his newsletter at dcaiken.com.

The opinions expressed within this article may not reflect the opinions or views of CrossCountry Mortgage, LLC or its affiliates.