We strive to make each client a "raving fan" which you will see by the hundreds of client testimonials we have. CrossCountry Mortgage, Inc. is a direct lender, not a broker shop. This allows us to have full control over the loan process. In fact, our processors and underwriters are located right in our office so you can be confident we will get your loan closed in a timely manner. If you are a first-time buyer, realtors will require a pre-approval letter when you submit an offer. The financing of your home is probably the largest financial decision you will ever make, you can rest assured that we will be here for you throughout the entire process. We hope you will become a "raving fan".