Client Testimonials

Our goal is to make each client a “raving fan.” These reviews will give you a sense of the high level of service our team provides.


Hi Jeff, I've recently had the opportunity to work with your team - Jared, Katie, and Kerry. I wanted to mention that the level of service I received through my loan process was absolutely fantastic. I really enjoyed the quick responses from each of them, as well as all the frequent status updates along the way. Thank you again!"

Carl J. C. - Weymouth, MA

I have to tell you that you guys are seriously the best we’ve worked with and won’t work with anyone else. When we purchased Durham Road the realtors and sellers gave you guys compliments and the same is happening this time too. The listing agent actually said she’s never had a buyers mortgage company give the weekly updates and be on top of everything as you guys are. Feel free to pass along to Jeff and Jared too. You guys rock.

Michelle D. - Durham, NH

Thank you for your patience and understanding while helping us navigate all the financial and legal decisions and paperwork. I would definitely work with CrossCountry Mortgage again.

Steve M. - Woburn, MA

Hi Everyone, On behalf of Jim and I, wanted to thank you for all your help through our loan process. The close went great and we were thrilled to spend the weekend in our new house! It was wonderful to be able to close within the 30 days too. It was great working with you and thank you again!

Jessica K. - St. Petersburg, FL

Thanks again Jared for a great job! You guys are the best in the industry!

Dan P. - Westbotough, MA

It was a great experience, everyone was very professional and timely in their responses and they stayed on top of the loan process to successfully close without any issues. Thank you very much!

Nancy S. - Bedford, MA

I have purchased and refinanced homes with different lenders, the process was never as easy and straight forward as it was with Jeff's team. I highly recommend Jeff's team above any other.

Michelle and John D. - Dover, NH

Thanks for all your help. You and your team have been outstanding!

David and Ashley M. - Reading, MA

I will be sure to refer you as soon as I know someone bying or refinancing a home.

Annette L. - Stoneham, MA

I just wanted to touch base with you and let you know that everything went well during the closing on Friday. We are officially new home owners and we are super excited!!! We were very pleased with your work and will definitely recommend your services to our family and friends.

Jeff and Yohanka T. - Dracut, MA

I wanted to thank you all and let you know how much I appreciated everything that you did to assist us in buying the home and getting the loan. You guys are very friendly and professional, I enjoyed doing business with you and would highly recommend you to anyone needing financial guidance.

Hardeep S. - Billerica, MA

I wanted to send a quick thank you email to your team for working with me and all my questions and having the patience you did with me! I appreciate your hard work and getting the loan all figured out for me! I am getting settled in my new home and sold my condo this morning and I am hoping this is the last of this for a long time! THANKS AGAIN!

Heather F. - Boxford, MA

We really had a great experience with our refinance. Kerry made everything smooth and easy for us. She was great to work with and helped with all of our concerns. Again, thanks for everything. It was so much more painless than we thought it would be. I will definately be spreading the work, and calling you for advice in the future.

James B. - Hamilton, MA

We just wanted to thank you for all the hard work that you and your team did for us to get the condo. Also thank you for the gift card, we just used it...neither of us ate all day and it was nice to be able to celebrate afterwards.

Carol and Jim G. - Methuen, MA

Absolutely the easiest, quickest, most professional refinance I have ever completed!

Mark D. - Revere, MA

Being a first time home buyer, the whole idea of buying and owning a house/condo is a bit scary and overwhelming. Everyone was very helpful. I will definitely recommend to anyone in the future. Thanks so much!

Michelle T. - Billerica, MA

Thanks Jeff. We will be sure to recommend you and your team to any friends/family who are looking to buy, sell or refinance a home. I’ve already passed your name along to my cousin. You and your team did a great job, and we appreciated the “thank you” gifts as well. We have refinanced in the past, and this easily was the best experience that we have had. Keep up the good work! Have a good day, all. Very truly yours.

Ethan and Layla F. - Braintree, MA

Your service is far superior to three other companies we have used in the past. That's why we've used you four times in the past two years!

Carla B. - Melrose, MA

Everyone affiliated with Jeff Palermo is very professional. The service is excellent. This was our third refinance wtih Jeff Palermo. As usual Jeff was great to work with. Very helpful throughout the process.

Joe and Laura P. - Burlington, MA

No surprises, quick closing, kept updated. Couldn't ask for more. Everything was great!

Jill R. - Tewksbury, MA

The overall experience was great. Jeff and the closing attorneys were very helpful and answered all of my questions in a timely fashion.

Jennifer and Nelson R. - Melrose, MA

Overall great experience, fast, informative and a great savings over the term of the loan. Thank you.

John and Joan M. - Eason, MA

So far excellent. It's been a pleasure working with you and your team.

Michael and John C. - Natick, MA

It had to be one of the easiest things I had to do. So smooth, I had heard horror stories from friends regarding closings. You made my new purchase experience a breeze. Once again thank you.

Janet P. - Saugus, MA

I just wanted to say thank you for everything you and your staff had done for my wife and I. You knew what our concerns were from the start and that it was a sensitive issue and you still worked with us. It is nice to see that there are still some professional people with honor and integrity, which is very hard to find nowadays. I will be happy to refer anyone to you. Please feel free to use me as a reference as well. By the way, we enjoyed out Fridays card last night. I will put the Depot card towards a sprinkler system for my yard. Thank you very much for the gift cards.

Bill T. - Reading, MA

By now everything should be processed with our refinance. We would like to thank you for helping us out. You were there for us at the right time and the right moment, TWICE. Our monthly payment is now really affordable and we are so happy. We appreciated you very much and we definitely will give to anyone that we know your contact information. If you have any questions or need something, please let us know. Thank you to you and your staff.

Wanda M and Herman R. - Methuen, MA

I believe you have a perfect product in my experience - Excellent.

Peter D. - Revere, MA

My experience was one of great ease. Every time I thought there might be an issue Jeff made me feel at ease and took care of it.

Jean W. - Saugus, MA

We thought it was great and everything was explained well and we felt comfortable.

Brian and Christine M. - Gloucester, MA

I honestly think you have it down to a science.

Susan N. - Reading, MA


The closing went great. I have to tell you that you are the best loan officer I have ever worked with. I tell my friends all the time about you.

Susan and Robert D. - Danvers, MA

Jeff, Kevin and I had a great experience. We're very glad to have been referred to you.

Elizabeth M. - Lynnfield, MA

You guys made our loan process as stress free as could be. Thank you very much!! We appreciate it!!

Steve and Kim F. - Peabody, MA

Even though we have not completed out refinance yet, we wanted to thank you and your team for taking the time to explain everything to us and to make us feel at ease to call you or your associates for any questions or concerns. We are confident that the rest of this process will go smoothly and that you are there should we have further questions. It is not always easy to find people in the business such as yourself to be so helpful, honest and forthcoming with information. A sincere thank you.

Michelle and Ed B. - Burlington, MA

Thank you so much for all of your hard work. We couldn't be happier. We are so glad that you were with us during this important step in our lives. Thanks for being there when we called you so many times and especially when you called me yesterday to explain everything. Thanks for all of the gifts - you are welcome to come to our house any time.

Wanda M and Herman R. - Methuen, MA

I just wanted to thank you very much for your help with my first home purchase. I absolutely love my new condo! It was great working with you and I will definately pass on the word of your good work.

Christy J. - Revere, MA

I just wanted to thank you for everything. You were so helpful, and really made my condo purchasing process easy and enjoyable. I also wanted to thank you for the brownies and the gift card. That was so nice of you.

Ally L. - Revere, MA

You and your team were very professional and extremely helpful. You can rest assured that I will be recommending you to all my friends and family members looking to get a mortgage. Thank you for all your help with my mortgage and making this process seamless for me. I have heard a lot of horror stories from friends who have purchased homes in the past and my experience was the complete opposite.

Najeeb B. - Revere, MA

Very smooth and painless process with you compared to the run around we received from other banks. Thank you.

Ron and Cynthia Y. - Stoneham, MA

Jeff - Jill and I are so excited to be moving into our house in Wakefield and we want to thank you all for your work on this to make it possible! I know you went beyond the call of duty to get everything done in record time - just 4 days from start to finish!!

Fran D. - Wakefield, MA

I wanted to make sure I got the chance to extend my thanks to you for helping us with our refinance. As well as a big thank you for the gift cards and goodies, they were all very much appreciated.

Lisa C. - Plaistow, NH

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