CrossCountry Mortgage is committed to maintaining appraiser independence and preventing attempts to influence appraisers in the preparation of appraisal reports, as well as avoiding any discrimination or bias in the appraisal process.
If you believe that any person has attempted to influence the appraiser in the preparation of the appraisal of your property or have any concerns with the reliability or credibility of the appraisal, please contact CrossCountry Mortgage Customer Appraisal Support Team by calling 866-306-2804 Option "0", as soon as possible to report any concerns of discrimination or bias or to discuss your options to contest the reliability of the appraisal.
If you have questions or concerns regarding your appraisal report or would like to submit a reconsideration of value, please complete the Customer Appraisal Dispute Request Form, and submit by email to [email protected] or by regular mail to 2160 Superior Ave, Cleveland OH 44114. A representative from our Customer Appraisal Support Team will respond within 48-72 business hours. If you have any questions on the dispute process, please feel free to contact the Customer Appraisal Support Team at the number listed above.
For additional information on the dispute process, please refer to What are my options if I disagree with information in the appraisal? and What do I need to know when completing the Customer Appraisal Dispute Request Form? FAQs above.